Day of Show: The VenuePilot Onsite Manual and Checklist

To ensure that the day of your event runs smoothly, refer to this handy 'Day Of' checklist below:

Make sure your venue or site location has the following:

• Reliable Ethernet WiFi (recommended), LTE Internet, or 5G
• Fully charged devices for scanning - Apple OR Android!
  • iPhone XS 11, Android 11, Google Pixel 6 or later devices are recommended for best results
• Backup portable chargers for the scanning devices
• Learn how to print a physical list of guests and buyers if needed
• The latest iOS system downloaded on each device
• Make sure you have the official VenuePilot Box Office App downloaded onto each device *

• Make sure your devices are signed in to the venue’s account or from the employee’s account

How to Sell Tickets in the VenuePilot Box Office App:

• Once you have downloaded the app, sign in with your same VenuePilot credentials you use to login online
• Once logged in you will automatically see your organization's events. Go to the three dashes in the top right to switch between multiple organizations.
• If tickets are on sale at the box office, you will see 'On Sale'
• Tap any event to open up the box office view     
• If you don't see this, you'll need to edit your ticket types to be sellable at the box office.
  

• When you are in your event, Tap 'Attendees' to see ticket purchasers for your event
• The number of tickets sold is on the left
• The number of tickets scanned is on the right below the 'tap attendees' button

• Tapping the + sign will add tickets to the cart.
• Tapping the - sign will remove them.
• Tap discount to apply a previously-built discount code.
• Use the check boxes to select if you would like to charge Sales Tax, CC Processing, or any additional Royalties set up prior by our Client Support team.
• Tap charge to bring up the purchase modal for cash or credit. 
  
  

How to Scan and Check-in Attendees in the VenuePilot Box Office App:

You can check in attendees one of three ways:

1. To start, go to your Attendees' List from inside the event you wish to check-in.
2. Tap the Camera Icon:  The camera icon is found inside of the attendees' list.  Tapping the icon will bring up a camera that scans the QR code that is attached to the ticket. Once the camera is on you can immediately begin scanning tickets.
3. Swipe on the Attendees' List:   Swipe right to scan all or the next scannable ticket within the order. You can also tap the order to bring up individual barcode numbers.  

• To check out a ticket, swipe left on the order.
  • 'Unscan all' will check out all tickets within the order.
  • 'Unscan next' will check out one ticket within the order. 
• To Check in Individual Tickets within a larger order: Tap on the ticket purchaser's name to bring up the individual ticket ids within the order. Tap on the checkbox next to the ticket to select the ones you would like to check in. Tap 'check in' at the bottom to finish.