To avoid any technical issues and ensure that the day of an event runs smoothly, refer to the checklist below:
- Reliable Ethernet WiFi (recommended), LTE Internet, or 5G
- Fully charged Apple devices for scanning (iPhone, iPad, or iPod Touch)
- The latest iOS system downloaded on each device
- The official VenuePilot App downloaded onto each device, signed in from the venue’s account or from the employee’s account (Note: make sure that the scanning employee has permissions to view the event’s will call list. See “Roles and Permissions” below for more information.)
- Backup portable chargers for the scanning devices
- Physical copies of guest list and will call list
Scanning Tickets
Tickets can be scanned using the VenuePilot app on an iPhone, iPad, iPod Touch, or M1 Powered Mac computer. The official VenuePilot app can be downloaded on the Apple App Store. Be sure that the latest OS is installed and that the device is connected to a reliable WiFi, Internet, or 5G source. Devices will work best with high-speed Ethernet WiFi.
Ensure that all devices are fully charged. We recommend having backup portable chargers available for any devices running low on battery.
All customers should have a copy of the QR code connected to their ticket, which can be found on https://my.venuepilot.co or attached to their confirmation email.
In the event of an issue with Internet connectivity, we recommend having copies of the will call and guest lists printed out. Customers should arrive with IDs for guaranteed entry.
VenuePilot App
All devices should be logged into your venue’s VenuePilot account prior to being used to scan tickets. Alternatively, any employee with a VenuePilot account in your organization will be able to sign in with their email.
To learn more about using the VenuePilot App to scan tickets, read our help article.
Roles and Permissions
Before an event, we recommend checking the permissions you have set for your venue employees. To edit these, go to Settings → Roles in your VenuePilot account. From here, click on the edit pencil on the role to adjust what each employee can view, read, and/or edit. This can include features such as the number of tickets sold, the concessions and bar sales, event notes, hospitality and tech riders, and the will call and guest lists.
Click here to learn more about roles and permissions in VenuePilot.