Scan Counts and Reports

Our scan counts make it easy to understand attendance at the event, order, and individual customer level

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Event Level Scan Counts

Order Level Scan Counts

Customer Level Scan Counts

Sold vs Checked-In Reporting

1. Event Level Scan Counts

• The first location your scan count can be found is on the event preview page. Log in to your VenuePilot account and select the event you would like to view.
• At the top of the event preview page, you will see a box labeled 'Scan Total'. This will show you how many tickets have been scanned for this event.

2. Order Level Scan Counts

• You can also view scan counts for individual orders within an event on the event preview page.
• Select the event you would like to view and scroll down to the section labeled 'Orders'.
• Next to each order you can see how many tickets have already been scanned. 

3. Customer Level Scan Counts

• You can also view scan counts for individual orders across all your events from the 'Orders' page.
• Select the 'Orders' icon at the top of your VenuePilot account, or click into an order in your event.
• Scroll to the bottom of the order details to see how many tickets in that order were scanned.