Create Comp Tickets

There are two ways to create a comp ticket in VenuePilot. The first is to create a unique discount code for the comped ticket. Alternatively, you can create a free ticket that is only available at the box office.

Option 1: Create a Unique Discount Code

In the “tickets” section of the event, select the ticket type that you want to be comped. Make sure that “online” is selected under “Selling Platform."

To create a discount, scroll to the bottom of the edit ticket page. Select “add one” under the “Discounts” section.

This will bring up a pop-up window to enter the discount information. To create a single use code, choose  a unique, one-time code that can’t be guessed or shared. Under “amount,” create a 100% discount. Make sure that the “unlimited” option is disabled, otherwise it could be shared and used multiple times. Write the desired number of uses, add an expiration date if needed and click “save.”

Multiple discounts can be created, so multiple comp tickets can be created for the same ticket type if needed.

Option 2: Free Ticket at Box Office

Create a Free Ticket

In the “tickets” section of the event, create a $0 ticket that can only be sold through the box office app. In the “tickets” section of the event, select the ticket type that you want to be comped. Make sure that “Box Office” is selected under “Selling Platform.”

Click here to see how to create a new ticket.
Click here to see how to sell and scan tickets with the app.

Keep the ticket price at $0 and move the “start sales” date to a future date near the date of the event. Name the ticket and create an allotment under “Allotment,” and hit save. 

The next time you want to sell a comp ticket, move the “start sales” date to the day of show or sometime before, so that the ticket is active. After processing the transaction, if you want to take this ticket offsale, move the “start sales” date back to a later date. 

Click here to see how to sell and scan a ticket using the box office app.