By default your VenuePilot Box Office app is set to sell tickets without service fees. While many venues offering a 'cash-and-carry' solution will find this helpful, box office fees can be needed if you plan to take credit cards!
Transferring credit card fees to your customers at the box office ensures that these charges are not subtracted from your sales before settlement. Additionally, if you are utilizing our All-in-Pricing feature, having box office fees in place will help ensure that any door sales are consistent with your pricing structure.
- Start by reaching out to us via chat or by emailing clientsupport@venuepilot.co to have your account set up to use box office fees.
- Once we have confirmed your account is ready, you will see the changes reflected in your events in the Box Office App
- Use the check boxes to select if you would like to *charge Sales Tax, CC Processing, or any additional royalties
Don't know what these fees are? Click here to learn more.
Permanently Set Box Office Fees
Box office fees can be permanently checked off for each event under the Settings tab. This allows the selected fees to be checked off for each event and ticket type; fees can still be manually checked off on a per event basis:
🆘Still need help? Reach out to us @ clientsupport@venuepilot.co