---
title: Ticket Counts
description: We are excited to introduce Ticket Counts. This is the upgraded version of our original Shareable Link feature. Not only can you still generate a real-time, shareable link that updates instantly for the duration of your show, but you can now schedule automated email reports to keep your artists, promoters and stakeholders in the loop.
---
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# Ticket Counts
## Real-Time Sales Sharing & Scheduled Reports
Using this feature, you can generate a **real-time, shareable link** that updates instantly for the duration of your show as well as **schedule automated email reports** to keep your artists, promoters and stakeholders in the loop.
### Navigate to Ticketing Admin
Go to the **Ticketing Admin** page for the event you’d like to send counts for:
Click on the event in your calendar or events list then click on the ticket icon next to the confirmed event name, as shown below:
### Click on Ticket Counts
Click on **Ticket Counts**. A side drawer menu will slide open from the right side of your screen where you can manage your email counts.
### Option 1: Copy or View the Real-Time Shareable Link
At the top of the side drawer, you will find our classic real-time shareable report. This is perfect for stakeholders who prefer to check in on sales manually. Copy this link to send to anyone who needs a live, up-to-the-minute look at your sales.
### Cancel and Re-issue the Link (If Needed)
If you accidentally send the link to the wrong person, click the **three-dot kebab menu (`...`)** next to "View Report" and select **Cancel and Re-issue Link** to immediately deactivate the old link and generate a new one.
⚠️ **Note:** Anyone using the old link will lose access immediately, and you will need to send them the new link.
### Option 2: Start a New Email Schedule
To automate your updates, scroll down to the **Scheduled Emails** section and click **Set New Schedule**.
#### Step 1: Choose Your Email Frequency
Under **Frequency**, select which days of the week you want the email to send. By default, all 7 days are selected. Click on any day to deselect it if you only want to send updates on specific days (like Tuesdays and Thursdays).
#### Step 2: Set the Send Time
Use the **Send Time** field to choose the exact time of day you want the email to go out. This is the same time zone as your event.
#### Step 3: Select Start and End Dates
Use the **Start Date** and **End Date** fields to choose when these emails should start and stop. By default, the start date is set to today and the end date is set to your event date.
#### Step 4: Add Your Recipients
Type in the email addresses of your stakeholders one by one. Once added, they will populate in a list below. If you need to remove someone, simply click the **Trashcan** icon next to their email.
#### Step 5: Save Your Schedule
Click **Save** to activate your automated schedule.
#### Step 6: Manage and Modify Active Schedules
Your saved schedules will now appear at the bottom of the drawer. From here, you can:
- Click the **down arrow** to expand the list and see all recipients.
- Click the **three-dot kebab menu** to make changes or select **Resend Emails** to manually push the report to anyone who missed it.
### **💡 Troubleshooting & Tips**
- **Emails not arriving?** If your stakeholders report that they are not receiving their scheduled sales emails, please have them check their **Spam/Junk folders** and mark VenuePilot as a safe sender.
- **Multiple Schedules:** You can create multiple different schedules! For example, you can send daily updates to your internal team and a separate weekly report to the artist's management.
---
### **Real-Time Data: The Shareable Link**
As an alternative option, you will also find a **[Shareable Link](https://support.venuepilot.co/knowledge/shareable-report?hsLang=en)** at the top of the ticket modal. This isn't a static snapshot, it is a live URL that updates in **real-time**.
- **Instant Access:** Copy the link to share via Slack, text or email for instant visibility.
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