VenuePilot gives you unprecedented control over your venue's fees — here's how to use them.
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Before you can set fees, you must first:
1. Create a Venue
- In the navigation bar located at the top of your screen, hover over the Settings icon and select Venues.
- On this page you can enter each venue you will be presenting an event at.
- You can start by clicking the “Add” button.
Next you will enter your:
- Venue name
- Website link
- Venue logo
- Additional rooms (ex: gallery bar)
- Use the Reply to: field to choose which email customers will contact when asking questions about their purchase.
- Venue address
- Venue Timezone (Be sure to also set a timezone for the venue, as this will affect onsale and offsale times!)
2. Add Venue Fees
- Add any needed Tax Fees
- Enter "CC Processing" to match your merchant account through Stripe or another provider.
- Note: Processing and sales tax fees can be turned on and off on a per event basis later.
*Warning: Not setting your venue fees will allow you to go on sale without default fees [tax & cc processing] set. You will have a chance to add ticket revenue share when building your event.
Ensure you are doing this step before building or putting any events on sale!
3. (Optional) All-inclusive pricing
- Select which fees will be included in the display price of the ticket at checkout
- Check whether to make convenience fee inclusive or not
- Check whether to make taxes inclusive or not
- Check whether to make credit card processing fee inclusive or not
4. Turn your processing and tax fees on when building an event
Once you've built your event, you will be able to turn your processing and tax fees on per event, or save them in a template to populate automatically.- Click EDIT, then scroll to the bottom to select/deselect fees under Ticket Logistics
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- Make sure to hit SAVE at the top of the page after making your selections
5. Add any additional per ticket fees to your tickets
- When you build your ticket types, you will have the option to include a fee of your choosing, per ticket
- This field immediately follows the price field.
- Add in your fee and the total price to your fans calculate below
If you have any further questions, please reach out to Client Support at info@venuepilot.co