Our Email Attendees tool allows you to email all ticket buyers for an event in case of event changes.
This feature is best used for show cancellations, venue or set time changes, or to resend customer's PDF tickets. To get started, click on the "Will Call List" button at the top of the ticketing page:
This will take you to a list of all ticket buyers for that event. Next, click on "Email Attendees":
From here you'll be taken to a page where you can write the body of your email. The "BCC" section allows you to include your own email, and the "Resend PDF tickets" button underneath the body of the email allows you to resend tickets to the customer.
Please note that all emails will be sent from info@venuepilot.co, and this feature is NOT meant for marketing emails.
Will Call Email Templates
You can save emails as templates to use for future use. To do this, click on the "Use Template" button and click on "Save entries as template --> Save entries as template":
Name your template and click on "Save":
To pull up a saved template, click on "Use Template", select the template name, and click on "Use template":
If you have any further questions about emails to will call, please reach out to Client Support at clientsupport@venuepilot.co