--- title: Manage Orders description: Order Search & Refunds --- [Skip to content](https://support.venuepilot.co/knowledge/managing-orders-entry-management#main-content) English Show submenu for translations ![Screenshot 2025-06-04 at 15.15.26](https://support.venuepilot.co/hs-fs/hubfs/Screenshot%202025-06-04%20at%2015.15.26.png?width=35&height=23&name=Screenshot%202025-06-04%20at%2015.15.26.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us Search our Knowledge Base - There are no suggestions because the search field is empty. 1. [VenuePilot Support](https://support.venuepilot.co/knowledge?hsLang=en) 2. [Manage Events](https://support.venuepilot.co/knowledge/manage-events?hsLang=en) 3. [Event Management](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#event-management) # Manage Orders ## Order Search & Refunds **Managing orders** To manage a patron’s order, select the **Orders** tab in your navigation bar.   **![](https://lh4.googleusercontent.com/MOwxAG4DDeX1OZ-tmCAIo5jQCQPyXlbRTCFCdBFexh3SE5Bc6pYVb_bRTyHr6exuBO50CbDxBhKz9eiIKxj4MuWJdG_uQtoWX4de3BNcJlYtlsMjmYQ0zQCb7E0b0CEIfaOUnRkg)**   Here you will be able to **search for an order** by **name**, **email address**, **confirmation #,** or the **last four digits of the credit card** used to purchase.   Once you select an order you want to adjust, you can do the following on the order page: - **Edit the pick-up name** and **email address** for an order - Issue a **refund** (partial or full) - Resend a **confirmation email** **Edit the pick-up name and email address** To edit the customer's contact information, click on the order number you would like to edit, then change the fields to the desired name and email and click on the refresh icon. Note, this will not change the purchaser's name in the order list. ![order pickup name](https://support.venuepilot.co/hs-fs/hubfs/order%20pickup%20name.png?width=425&height=442&name=order%20pickup%20name.png)   **Refunding an order** To issue a refund, enter the patron’s confirmation # on the Orders page \> select the order \> click **Issue Refund**  **![refund order new](https://support.venuepilot.co/hs-fs/hubfs/refund%20order%20new.png?width=420&height=779&name=refund%20order%20new.png)**   Next, select **Partial Refund** or **Full Refund** to proceed, then follow the prompts to issue the refund.   **Resend a Confirmation Email** To resend a confirmation email, click on the confirmation number for the order you would like to re-confirm, then scroll to the bottom of that order's page and click **"Purchase Confirmation."** This will automatically send a confirmation email to the customer. If the customer still does not receive the order confirmation, have them check their spam folder, and double check their associated email.   You Can access the following features through the [VenuePilot App](https://apps.apple.com/us/app/venuepilot/id966263807) **Box Office iOS app** **Box Office - Selling** **Patron check-in** ![](https://support.venuepilot.co/hs-fs/hubfs/image-png-Feb-09-2025-03-16-57-2934-AM.png?width=670&height=87&name=image-png-Feb-09-2025-03-16-57-2934-AM.png) - [Ticket Buyers](https://support.venuepilot.co/knowledge/ticket-buyers?hsLang=en) - [Get Started with VenuePilot](https://support.venuepilot.co/knowledge/get-started-with-venuepilot?hsLang=en#main-content) - [Onboarding](https://support.venuepilot.co/knowledge/get-started-with-venuepilot?hsLang=en#onboarding) - [Calendar](https://support.venuepilot.co/knowledge/calendar?hsLang=en) - [Manage Events](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#main-content) - [Email Confirmations](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#email-confirmations) - [Access & Discount Codes](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#access-discount-codes) - [Ticketing](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#ticketing) - [Event Management](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#event-management) - [Templates & Budgets](https://support.venuepilot.co/knowledge/manage-events?hsLang=en#templates-budgets) - [Marketing](https://support.venuepilot.co/knowledge/marketing?hsLang=en#main-content) - [Pixels](https://support.venuepilot.co/knowledge/marketing?hsLang=en#pixels) - [Box Office & Scanning](https://support.venuepilot.co/knowledge/box-office-scanning?hsLang=en#main-content) - [Box Office Reporting](https://support.venuepilot.co/knowledge/box-office-scanning?hsLang=en#box-office-reporting) - [Selling](https://support.venuepilot.co/knowledge/box-office-scanning?hsLang=en#selling) - [Scanning](https://support.venuepilot.co/knowledge/box-office-scanning?hsLang=en#scanning) - [Reports](https://support.venuepilot.co/knowledge/reports?hsLang=en) - [Hardware & IT](https://support.venuepilot.co/knowledge/hardware-it?hsLang=en) - [Integrations](https://support.venuepilot.co/knowledge/integrations?hsLang=en) - [Website integrations](https://support.venuepilot.co/knowledge/website-integrations?hsLang=en) - [VenuePilot University: Producing and Managing Independent Events](https://support.venuepilot.co/knowledge/venuepilot-university-producing-and-managing-independent-events?hsLang=en) - [Announcements](https://support.venuepilot.co/knowledge/announcements?hsLang=en) [![VenuePilot](https://support.venuepilot.co/hs-fs/hubfs/VenuePilot%20Logo-%20No%20Text-3.png?width=200&height=126&name=VenuePilot%20Logo-%20No%20Text-3.png "VenuePilot")](http://venuepilot.com) [mailto:info@venuepilot.co](mailto:info@venuepilot.co) Copyright © 2026, VenuePilot