I Can't Find My Confirmation Email / Where are my tickets?!

This article contains all the information you need to locate your confirmation email and check the delivery method of your tickets.

❓Can't find your order confirmation or want your tickets re-sent?

• Go to my.venuepilot.co and enter the email address you used to purchase.
• Here you can check the status of your order, or resend your email confirmation to yourself.

✉️ Check your Email.

• Orders come with the subject line "Your ticket confirmation".
• Check your junk folder in your email and add us to your contact list!

🍎 Did you purchase using Apple Pay?

• Apple Pay will automatically send your tickets to the email associated with your iCloud account.
• Don't have access to this email address? Update the email in your apple iCloud settings and then send us an email with your order details.

🎫 I have my confirmation email - but there are no tickets attached.

• Your tickets may be at Will Call.
  • Will Call simply means the venue will either have your tickets in your name when you arrive or your physical tickets must be picked up in person.
  • They will ask for Photo ID to confirm the name matches the purchaser, so be sure to bring your valid ID! (Check with venues / organizaers directly for accepted forms of ID!)