Sometimes plans change, so we've made rescheduling events a simple process.
There are two ways to reschedule an event in VenuePilot: rescheduling from the hold page, and rescheduling from the ticket page.
NOTE: VenuePilot does not automatically notify customers of rescheduled dates. If you need to contact purchasers about an event being rescheduled, you’ll have to Email Attendees AFTER rescheduling.
Option 1: Reschedule from the Hold Page
Step 1: From the calendar, click into the event you wish to reschedule. From here, click on the pencil to the right of the event.
Step 2: Click on the 'Date' and a calendar will pop up. From here, simply change the original show date to the rescheduled date and hit save. This event will now be officially rescheduled and will be moved in your calendar and upcoming events page.
NOTE: VenuePilot does not automatically notify customers of rescheduled dates. If you need to contact purchasers about an event being rescheduled, you’ll have to Email Attendees AFTER rescheduling.
Option 2: Reschedule from the Ticket Page
You can also reschedule an event from the ticket page. To do this, navigate into the ticket page and click 'Edit' at the top of the page.
Step 2: Click on the 'Date' and a calendar will pop up. From here, simply change the original show date to the rescheduled date and hit save. This event will now be officially rescheduled and will be moved in your calendar and upcoming events page.
NOTE: VenuePilot does not automatically notify customers of rescheduled dates. If you need to contact purchasers about an event being rescheduled, you’ll have to Email Attendees AFTER rescheduling.
Next steps: Contacting Attendees
Once you have successfully rescheduled a show, you will need to contact the ticket buyers about the change in date. You can use our Email Attendees feature or download the will-call list and email ticket buyers from your venue's email address. We recommend you offer customers these options: 1) attend the new show or 2) request a refund.
Customers who wish to attend the new show do not need to take any action. Their tickets will automatically be transferred to the rescheduled date. They will be able to see this change in their original tickets by going to https://my.venuepilot.co Here is an example explanation to send to your customers for this option:
"If you plan to attend the rescheduled date that corresponds with your original ticket you do not need to take any action. The original ticket purchased will automatically transfer to the new date."
Customers who cannot attend the new date can request a refund. For information on how to process refunds for ticket buyers, here's a helpful article:
https://support.venuepilot.co/knowledge/managing-orders-entry-management
VenuePilot is not responsible for refunding ticket buyers. We recommend you CC your box office/general information email to the email blast in order to stay on top of refund requests. To learn how to issue a refund, check out our support article.
Rescheduling Multi-Day Shows
For events with multiple shows, we recommend rescheduling each event separately. We do not recommend offering ticket buyers the option to swap days if they can't make their original rescheduled date. Instead, we recommend offering them a refund and reopening the ticket purchase link for customers who wish to buy tickets for the other show.