Create a Discount or Promo Code

Add $ or % discounts to your tickets, either on the event or ORG level

Create a Discount Code on the Event Level

You can create a discount code for your event by navigating to the "Events" dashboard, clicking on the event to which you would like to apply the discount, and selecting the “+” symbol in the discounts section of that event. Once you save the discount or promo code is will be available to use.

  • Name your code: Name your discount code something patrons will remember easily (ex: TAKEFIVE).
  • Set the discount amount: You can set the discount in a dollar amount of a percentage (ex: $5, 5%).
  • *Set your discount limits: Adjust whether the code can be used a set # of times vs. unlimited.

*Discount limit applies to orders, not number of tickets. For example: setting this parameter to 3 means that a max of 3 orders/customers can apply this discount and does not mean that the discount only applies to 3 tickets per order.

  • Set your date parameters: If your promotion is only running for a limited time, you can set an end date for the discount code to no longer be valid.

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  • Apply your Discount Code

Now that you have created a discount code, it is time to apply it to your tickets. After you have created the code, return to the page for the event and scroll to the ticket section. 
Select the ticket you would like to apply the discount code to and click the icon of the pencil to edit that ticket. Scroll to the bottom of the pop up screen and check the box with the discount you would like available. 

create a discount code

  • Once you have applied your discounts to your ticket, press "Save" and your discount will go live. 


Create a Discount Code on the ORG Level

Org level discounts are discounts universal to your entire organization, allowing you to create one discount code that can be applied to all events. To start, please reach out to our support team at clientsupport@venuepilot.co or through our chatbot to request that this feature is turned on for your company.


Once this is done, you'll find the menu option "Org Discounts" under Settings:



This will bring you to the discount page; add a new discount by clicking on the plus button:



From here you can choose:

  • Type of discount you want (standard or Joinit),
  • Name your code: Name your discount code something patrons will remember easily (ex: TAKEFIVE).
  • Set the discount amount: You can set the discount in a dollar amount of a percentage (ex: $5, 5%).
  • *Set your Max Uses per Event: Adjust whether the code can be used a set # of times vs. unlimited.
  • Set the discount to Expire X Days Before Event (you can use 0!)
  • Chose if you want to:
    • Add to Event on Confirmation
      • which will apply the discount to all events but not apply to any tickets

        OR
    • Assign to All Tickets on Event Confirmation
      • which will apply the discount to all events and all tickets. Note that the discount will only appear after the event is confirmed.

    *Discount limit applies to orders, not number of tickets. For example: setting this parameter to 3 means that a max of 3 orders/customers can apply this discount and does not mean that the discount only applies to 3 tickets per order.





    Click on "Save" to successfully create and apply your new discount.

    If you wish to apply the discount to already existing events, click into the "Manage Events" button next to the discount code, where you can apply to all available events, apply to all available events and tickets, or select only certain events or tickets.



    If you have any further questions about creating a promo code, please reach out to Client Support at clientsupport@venuepilot.co