1. VenuePilot Support
  2. Box Office & Scanning

Configure and Connect your Stripe M2 Credit Card Reader

Connect your reader to accept Chip, Swipe, and Contactless Payments through the VenuePilot Box Office App.

Add a Location in your Stripe Account

In order to set up your Stripe card reader, you must first add your venue’s location in your Stripe account. Log into Stripe, select ‘more’ from the dashboard and within the drop-down menu, click on ‘Terminal’.

Screenshot 2024-07-30 at 17.28.41You will need to add the location of your venue in the ‘Locations’ section. (Adding a location helps manage card readers and their activity by associating them with a physical operating site)
Screenshot 2024-07-30 at 17.27.23
It is important that the address within Stripe matches the venue address in your VenuePilot account.


location


Connect Your Stripe M2 Credit Card reader to the VP Box Office App

To connect a card reader to your VenuePilot account, login to the VenuePilot app from your mobile device or tablet. Select the ‘hamburger’ icon in the top right corner and select “Card Reader”. 



Make sure to turn on your credit card reader, and turn on Bluetooth for your device before following the next steps. Click on ‘Discover Readers’ and ‘Select Location’.




 If you have successfully created a location in your Stripe account, it will show up in this section. You must select a location before connecting your card reader. You can now select the card reader that pops up under ‘Discovered Reader’. When the permission request pops up for the Venue Pilot app to use your location, select 'Allow Once/Allow While Using the App'



Once the card reader is set up, you can use it alongside the Venue Pilot Box Office app to cart and sell tickets. Click on the event you are selling tickets for, fill out the number of tickets and select credit card reader under the payment options.



 If the event is in advance, you will then need to fill out the customers information including first name, last name, and email address. If your event has already started, this field becomes optional. Finally select the purchase icon and the Stripe reader will be ready to take payment for the purchase.



 All in-person payments have Stripe fees of 2.7% + 5 cents. This fee will be deducted from the face value of the ticket price when settled to Stripe.